Shipping policy

SHIPPING POLICY

Thank you for shopping with Something Better Foods Inc. We are committed to providing a smooth shopping experience for our customers. This Shipping Policy explains how we process and ship orders for our printed T-shirts and related apparel products.

1. ORDER PROCESSING TIME

Orders are processed after payment has been successfully received.

  • Processing Time: Please allow 2–5 business days for order processing and preparation before shipment.

  • Business Days: Monday through Friday, excluding public holidays.

  • Order Confirmation: You will receive an order confirmation email after your purchase is submitted.

  • Shipping Confirmation: Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Processing times may be longer during holidays, promotional events, or periods of high order volume. Printed or made-to-order items may require additional preparation time if indicated on the product page.

2. SHIPPING METHODS AND DELIVERY ESTIMATES

Available shipping methods and estimated delivery times may vary depending on your shipping destination and the service selected at checkout.

Delivery estimates begin after your order has been processed and handed over to the shipping carrier.

Any delivery estimates displayed at checkout or on our Website are provided for reference and are not guaranteed unless expressly stated otherwise.

Additional time may be required for deliveries to remote areas, during peak shopping seasons, or when carriers experience service disruptions.

3. SHIPPING RATES

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary based on the destination, shipping method, package weight, order quantity, and applicable promotions.

If free shipping or a shipping promotion is available, its eligibility requirements and conditions will be displayed on our Website or at checkout.

Please review your order total and shipping details carefully before submitting payment.

4. SHIPPING DESTINATIONS

We ship to destinations where shipping options are available at checkout.

Available destinations and shipping services may vary depending on carrier coverage and fulfillment arrangements. If we cannot ship to the address provided, we may contact you to discuss available options or arrange an appropriate refund if the order cannot be fulfilled.

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, city, state or province, postal code, and country.

5. ORDER TRACKING

When tracking is available, your tracking number and tracking link will be provided in your shipping confirmation email.

Please allow time for the carrier's tracking system to update after shipment. Tracking information may not be available immediately after a shipping label is created.

You can use the tracking link to review the latest available shipping status. If your tracking information remains unavailable or appears incorrect, please contact us for assistance.

6. SHIPPING DELAYS

Although we make reasonable efforts to process orders promptly, delivery may be affected by circumstances beyond our reasonable control, including:

  • Carrier delays or service disruptions.

  • Severe weather or natural disasters.

  • Public holidays and peak-season demand.

  • Customs inspections or clearance procedures.

  • Incorrect or incomplete shipping information.

  • Other unexpected logistical or operational issues.

If your order appears to be significantly delayed, please contact us with your order number so we can help review the situation.

Nothing in this section limits your rights or remedies under applicable law.

7. INCORRECT SHIPPING ADDRESS

Please review your shipping address carefully before completing checkout.

If you notice an error, contact us as soon as possible at [email protected] with your order number and the corrected address.

We will make reasonable efforts to update your address if your order has not yet been processed or shipped. Once a package has been handed over to the carrier, address changes may no longer be possible.

We cannot guarantee that address changes will be successful after order processing or shipment has begun.

8. LOST, MISSING, OR STOLEN PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  1. Check around your delivery location and any designated safe place.

  2. Ask household members, neighbors, or building management whether they accepted the package.

  3. Review the carrier's tracking information for additional delivery details.

  4. Contact us if the package remains missing.

Please email [email protected] with your order number and tracking information, if available. We will make reasonable efforts to help review the delivery status.

If a package is confirmed to be lost or an order has not been delivered, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.

9. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to receive the printed T-shirts you ordered in satisfactory condition.

If your order arrives damaged, defective, misprinted, or different from what you purchased, please contact us at [email protected].

Please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs of the item and packaging, where possible.

We will review your request and determine an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable law and our Return and Refund Policy.

Please contact us promptly after discovering the issue.

10. INTERNATIONAL SHIPPING, CUSTOMS, AND IMPORT TAXES

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges may not be included in the product price or shipping fee. Customers are responsible for applicable import charges to the extent permitted by law.

Customs procedures may also extend delivery times. We cannot guarantee the time required for customs clearance.

If you have questions about potential import charges, please check with the relevant customs authority before placing your order.

11. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate your request before the order enters production, processing, or shipment. However, changes or cancellations cannot be guaranteed once fulfillment has begun.

If an order cannot be canceled before shipment, please refer to our Return and Refund Policy for information about return eligibility.

Your statutory rights remain unaffected.

12. CONTACT INFORMATION

If you have questions about shipping, delivery, tracking, or an existing order, please contact us using the information below.

Business Name: Something Better Foods Inc.

Email: [email protected]

Business Address:
177 Skyway Drive
Vallejo, CA 94591
United States

Website: https://h0khwn-gr.myshopify.com/

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for shopping with Something Better Foods Inc. We appreciate your business and look forward to serving you.