Refund policy

RETURN AND REFUND POLICY

At Something Better Foods Inc., we want you to be satisfied with your purchase. This Return and Refund Policy explains how to request a return, exchange, or refund for printed T-shirts and other apparel purchased through our online store.

1. RETURN ELIGIBILITY

You may request a return within 30 days of receiving your order, subject to the conditions below and applicable law.

To be eligible for a return, the item must generally be:

  • Unworn, unused, and unwashed.

  • In its original condition, with original tags and packaging where applicable.

  • Accompanied by proof of purchase or a valid order number.

Please contact us before returning any item. Unauthorized returns may cause delays in processing your request.

2. ITEMS THAT ARRIVE DAMAGED, DEFECTIVE, OR INCORRECT

If you receive a T-shirt that is damaged, defective, misprinted, or different from the item you ordered, please contact us as soon as possible at [email protected].

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs showing the issue, where possible.

We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution in accordance with applicable law.

Please do not discard or return the item until you receive instructions from our customer support team.

3. HOW TO REQUEST A RETURN

To start a return request, email us at [email protected] with the subject line “Return Request.”

Please include your order number, the item you wish to return, and the reason for your request.

Our team will review your request and provide return instructions, including the applicable return address.

Please do not send items to the business address listed in our contact information unless we have specifically confirmed that it is the correct return address.

4. RETURN SHIPPING COSTS

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, the customer is generally responsible for return shipping costs, unless applicable law requires otherwise.

If an item arrives damaged, defective, misprinted, or incorrect due to an error on our part, we will work with you to arrange an appropriate resolution, including return shipping arrangements where applicable.

Original shipping charges may be non-refundable for change-of-mind returns, except where required by law.

5. REFUND PROCESS

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be issued to your original payment method.

Please allow approximately 5–10 business days after refund approval for the refund to be processed. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If you have not received your refund after the expected processing period, please contact us at [email protected].

6. EXCHANGES

If you need a different size or would like to exchange an item, please contact us before sending it back.

Exchanges are subject to product availability and approval. If the requested item is unavailable, we will discuss alternative options with you.

For items that are defective, damaged, misprinted, or incorrectly shipped, we will provide an appropriate resolution in accordance with applicable law.

7. NON-RETURNABLE ITEMS

Unless otherwise required by applicable law, certain items may not be eligible for return, including:

  • Items that have been worn, washed, or used beyond what is reasonably necessary to inspect them.

  • Items damaged after delivery through misuse, improper care, or ordinary wear and tear.

  • Personalized or custom-made products, except where they are defective, incorrect, or otherwise covered by applicable law.

  • Gift cards, where applicable and where permitted by law.

This section does not limit any mandatory consumer rights that apply to your purchase.

8. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests before an order enters production, processing, or shipment. However, cancellation cannot be guaranteed once fulfillment has begun.

If an order cannot be canceled, you may be able to request a return in accordance with this policy and applicable law.

9. LATE OR MISSING REFUNDS

If you have not received an approved refund:

  1. Check your bank account or payment provider.

  2. Contact your card issuer, as some refunds take additional time to appear.

  3. Contact your bank if further processing time is required.

  4. If you have completed these steps and still have not received your refund, email us at [email protected] with your order number and refund details.

We will make reasonable efforts to help you resolve the issue.

10. CONTACT INFORMATION

For questions about returns, refunds, or exchanges, please contact us using the information below.

Business Name: Something Better Foods Inc.

Email: [email protected]

Business Address:
177 Skyway Drive
Vallejo, CA 94591
United States

Website: https://h0khwn-gr.myshopify.com/

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for shopping with Something Better Foods Inc. We appreciate your business and will do our best to provide a fair and helpful customer service experience.